Contact Us
Got Questions? We've Got Answers.
Fastest answers are in our FAQ — order tracking, returns, gel bead prep and product help. Otherwise, pick a channel:
+1 840 248 9291WHATSAPP · TAP TO CHAT · FASTEST
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+1 510 210 1257PHONE · TAP TO CALL · MON-FRI 9-6 PT
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support@gellygo.comEMAIL · REPLIES WITHIN 24H
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6931 Morning Sky
Katy, TX 77494, USAOFFICE & RETURNS · TAP FOR MAP →
Katy, TX 77494, USAOFFICE & RETURNS · TAP FOR MAP →
Order Issues
Include your order number (starts with #) so we can help faster.
Returns
Please don't ship anything back before emailing us — we'll confirm eligibility and send instructions first. Approved returns go to the Katy, TX address above. Full details in the Return & Refund Policy.
Wholesale, Fields & Creators
Field owners, teams and content creators: email support@gellygo.com with "PARTNERSHIP" in the subject line.
Before You Write In
- Where's my order? Check the tracking link in your shipping confirmation email.
- Return or exchange? See our Return & Refund Policy.
- Is it legal where I live? Start at the Play Safe Center.