Contact Us
Got Questions? We've Got Answers.
Fastest answers are in our FAQ — order tracking, returns, gel bead prep and product help.
support@gellygo.com
We reply within 24 hours, Monday to Friday.
Phone
+1 510 210 1257
Monday to Friday, 9AM–6PM Pacific Time.
Order Issues
Include your order number (starts with #) so we can help faster.
Wholesale, Fields & Creators
Field owners, teams and content creators: email support@gellygo.com with "PARTNERSHIP" in the subject line.
Before You Write In
- Where's my order? Check the tracking link in your shipping confirmation email.
- Return or exchange? See our Return & Refund Policy.
- Is it legal where I live? Start at the Play Safe Center.